Privacy Policy

The Information We Collect

When you place an order, register for an account, contact our care team, or sign up for our newsletter, we collect only the details required to serve you. This typically includes your name, phone number, delivery address, email ID, and the items in your order. For online payments, we work with trusted payment partners who process your transaction securely — your card or banking credentials are never stored on Galloria systems.

How We Use Your Information

We use your information to fulfil your order, deliver it to the correct address, provide order updates over SMS, email or WhatsApp, respond to questions, process returns or exchanges in line with our policy, and improve the Galloria experience.

With your consent, we may also share occasional updates about new collections, collaborations, festive editions, and member-only previews. You can unsubscribe from marketing communication at any time without affecting service messages tied to your orders.

Who We Share It With

Galloria does not sell, rent, or trade your personal information. We share limited details strictly with the partners required to complete your purchase — logistics couriers for delivery, payment gateways for transactions, and communication providers for order updates. Every partner is bound by confidentiality and data protection obligations.

How We Protect Your Information

We use encrypted connections, secure servers, and access controls to safeguard your information. While no method of transmission over the internet is perfectly secure, we continually invest in reasonable industry-standard measures to keep your data confidential.

Cookies & Site Experience

Galloria uses essential cookies to keep your cart, account, and preferences working smoothly. We also use analytics cookies to understand how customers browse our collections so we can refine the experience. You can manage cookies through your browser settings at any time.

Your Choices & Rights

You may request access to the information we hold about you, ask us to correct inaccuracies, or request deletion of your account, subject to our legal and accounting obligations. To make a request, simply write to us at care.thegalloria@gmail.com.

Children's Privacy

Galloria is designed for adult shoppers. We do not knowingly collect information from anyone under the age of 18. If you believe a minor has shared information with us, please contact us so we can remove it.

Updates to This Policy

We may refine this policy from time to time as our offerings or applicable laws evolve. When we do, we’ll update the “Last updated” date above. We encourage you to review this page periodically.