Galloria · FAQ

Your Questions, Answered

A curated set of the questions our customers ask most often. If you don’t find what you’re looking for, our care team is one short message away.

Orders & Payment

What payment methods do you accept?–

We accept all major debit and credit cards, UPI, net banking, and Cash on Delivery (where serviceable). COD orders carry a convenience fee of ₹99, displayed at checkout.

Is my payment information secure?+

Can I modify or cancel an order after placing it?+

I didn’t receive an order confirmation. What should I do?+

Shipping & Delivery

Which areas do you deliver to?+

How long will delivery take?+

When are orders processed?+

How do I track my order?+

Are there any shipping charges?+

Returns, Refunds & Exchanges

What is your return window?+

How do I raise a return or exchange request?+

What items are non-returnable?+

When will I receive my refund?+

Why might my return be declined?+

Products & Sizing

Are the product photos accurate?+

Where do your products come from?+

How do I choose the right size?+

Account & Support

Do I need an account to order?+

I’m a boutique owner. How do I partner with Galloria?+

How do I reach customer care?+

Still need help?

Our customer care team is available Monday to Saturday and responds personally to every message.